Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Technical Support - Customer Service Representative (Remote). As a member of our global team, you'll have the opportunity to work from home, interact with customers from around the world, and be part of a company that's committed to empowering its employees to succeed.
**About arenaflex**
arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future. We're a human-centered, tech-powered, intelligence-fueled organization that's passionate about delivering exceptional customer experiences.
**What You'll Do**
As a Technical Support - Customer Service Representative (Remote), you'll be responsible for providing inbound customer support using a call flow guide, resolving technical issues related to hardware, software, and client products, tracking, documenting, and retrieving information in databases, and delivering expert customer experiences with a smile. You'll also have the opportunity to offer additional products and/or services, and work with a team of talented professionals who are passionate about providing outstanding customer service.
**Key Responsibilities:**
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Offer additional products and/or services
* Deliver expert customer experiences with a smile
**Your Qualifications**
To be successful in this role, you'll need to have a strong focus on building customer relationships, 1+ year of customer service experience, technical support experience preferred, open availability, a high school diploma or GED, a quiet, distraction-free environment to work from in your home, proficiency in fast-paced multi-tasking, eagerness to learn new technologies, strong problem-solving skills with the ability to ask probing questions to come to a resolution, strong computer navigation skills and PC knowledge, a desktop or laptop to complete PC and internet testing, high Speed internet (no wireless/hotspots or satellite), and a smartphone.
**What's in It for You**
At arenaflex, we're committed to empowering our employees to succeed. We offer a range of benefits, including:
* Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Career Growth and Personal Development**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within!
**Work Environment and Company Culture**
As a remote Technical Support - Customer Service Representative, you'll have the opportunity to work from home and be part of a global team that's passionate about delivering exceptional customer experiences. We're a human-centered, tech-powered, intelligence-fueled organization that's committed to empowering its employees to succeed. We're proud of our inclusive culture and our commitment to diversity, equity, and inclusion.
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
**Mission**
Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future.
**Company Overview**
We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence-fueled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of arenaflex.