We are seeking a highly organized and articulate Front End Administrative Assistant to be the first point of contact for our tenants, clients, and vendors. This role is critical to the efficient daily operations of our property management office. You will be responsible for managing communications, scheduling, document handling, and tenant coordination, while ensuring a high standard of customer service and professionalism.
Key Responsibilities:
- Answer and forward incoming phone calls and emails professionally
- Screen and triage calls and messages; relay critical information accurately
- Return missed calls and respond to voicemails promptly
- Monitor and assign incoming email inquiries
- Schedule meetings, send invites, and coordinate calendars
- Upload and manage documents in the internal system
- Assist in pre-qualifying prospective tenants and leads
- Coordinate and schedule property showings
- Submit daily and weekly operational reports to management
- Conduct follow-ups and handle ad hoc administrative tasks as needed
Required Skills and Qualifications:
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Detail-oriented with strong analytical and documentation skills
- Proficient in using email, scheduling tools, and office software (Google Workspace, Microsoft Office, etc.)
- Familiarity with property management software (e.g., AppFolio, Buildium, Yardi) is a plus
- Comfortable handling confidential information with discretion
- Ability to multitask and remain calm under pressure
- Professional demeanor and strong customer service orientation
Preferred Qualifications:
- At least 1 year of experience in an administrative, front desk, or customer service role
- Experience in property management, real estate, or leasing is an advantage
- College degree or relevant coursework in business, communications, or real estate is preferred
- Bilingual skills are a plus
Work Environment & Schedule:
- Remote Work
- Monday to Friday, 8am - 4am EST