Description:
? Full-time Healthcare Scheduling Coordinator, Care Planning: 9 month contract.
? Hiring ASAP!!
? Legacy Care Group is partnering with Commonwealth Care Alliance and is seeking compassionate and skilled Scheduling Coordinators.
? The Scheduling Coordinator is part of a Care Planning Unit Team that is responsible for telephonic outreach to CCA members with the goal of scheduling an appointment for a comprehensive health needs assessment.
? This role has a focus on community-health and providing support to individuals in under-served populations.
Requirements:
? Education:
? Associate’s Degree or equivalent experience. Bachelor’s Degree preferred.
? Experience:
? Two years work experience
? Prior customer service work experience required
? Experience in a healthcare environment preferred
? Customer service experience preferably in a contact/call center environment; retail/sales experience acceptable
? Experience with electronic medical record strongly preferred (eCW a plus)
? Skills:
? Strong communication, interpersonal and team skills
? Ability to exercise judgment in dealing with sensitive, confidential information
? Ability to learn new information and processes rapidly
? High level of comfort working with an ethnically diverse group of people with disabilities
? Detail-oriented with the ability to enter information accurately into electronic systems
? Ability to handle a high volume of calls and switch between multiple tasks and systems
? Willing to learn and utilize telehealth technologies (video, chat, etc.) to support CCA members and enable successful telehealth appointments, when appropriate.
Benefits:
? We are an equal opportunity employer and welcome applications from all qualified individuals.
