Summary Description:
The Customer Service Representative position is a work from home opportunity with a pay rate of $40 per hour. The role involves providing exceptional customer service to members and providers of the MHBP Service Operations team. This position may require working early, evening, and weekend shifts
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Compensation and Benefits:
– Pay rate: $40 per hour
– 401(k) plan
– Dental insurance
– Disability insurance
– Employee discount
– Employee stock purchase plan
– Health insurance
– Life insurance
– Paid time off
– Store discount
– Tuition reimbursement
– Vision insurance
Why you should apply for this position today:
– Competitive pay rate of $40 per hour
– Work flexibility with the opportunity to work from home
– Comprehensive benefits package, including medical, dental, vision, and life insurance
– Opportunity to contribute to a team that provides exceptional customer service
– Career growth and development opportunities
Skills:
– Excellent communication skills, both verbal and written
– Strong customer service skills and ability to handle customer inquiries with professionalism and empathy
– Problem-solving skills and ability to provide effective solutions to customer issues
– Proficiency in using computer systems and navigating multiple screens simultaneously
– Ability to work in a fast-paced environment and multitask effectively
Responsibilities:
– Engage, consult, and educate members and providers regarding their needs and preferences
– Handle basic and complex customer inquiries in a timely and efficient manner
– Ensure all interactions with customers are documented accurately and thoroughly
– Collaborate with other team members to resolve customer issues and provide a seamless customer experience
– Adhere to company policies and procedures in delivering exceptional customer service
– Stay updated on product knowledge and industry trends to provide accurate and up-to-date information to customers
Qualifications:
– High school diploma or equivalent (minimum requirement)
– Previous customer service experience in a call center or similar environment is preferred
– Familiarity with healthcare industry terminology is a plus
Similar Occupations / Job Titles that would be a great fit for this role:
– Call Center Representative
– Customer Support Specialist
– Customer Care Associate
– Help Desk Representative
– Service Desk Analyst
Education Requirements: High school diploma or equivalent
Education Requirements Credential Category: None specified
Experience Requirements: Previous customer service experience in a call center or similar environment is preferred
Why someone should work in Monterey, CA:
– Beautiful coastal location with scenic views and outdoor recreational activities
– Mild climate throughout the year
– Vibrant arts and culture scene, including museums, galleries, and theaters
– Diverse culinary options, including seafood, farm-to-table restaurants, and international cuisine
– Access to world-renowned attractions such as the Monterey Bay Aquarium and Cannery Row
– Opportunities for outdoor adventures, such as hiking, kayaking, and whale watching in the Monterey Bay National Marine Sanctuary
– Strong sense of community and friendly residents
– Proximity to major cities like San Francisco and Los Angeles for weekend getaways or exploring more attractions
