Description:
? As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues.
? Create an outstanding quality service experience for the GE Appliance consumer,
? Advocate for customers with multiple internal departments for satisfactory resolutions.
? Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
? Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
? Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Requirements:
? High School Diploma or GED
? Minimum of 1-year Call-Center experience
? Minimum of 2-years Escalated Customer Service experience
? Ability to communicate effectively in English is a requirement
? Excellent written & verbal skills
? Moderate to advanced computer skills; navigating multiple online applications
? Exceptional organizational skills; ability to effectively multi-task
? Ability to handle high-volume calls while simultaneously handling multiple online applications
? Previous experience working from home (preferred)
? Passion for helping customers and problem-solving
? Flexible with the ability to take direction from management yet work independently to achieve goals
? Active listening skills and the ability to ask questions
? Conflict resolution skills; negotiation skills; and time management skills
? Flexibility, being the ability to adapt to change.
? Critical thinking skills
? Desire to work in a team environment towards common goals
? Ability to remain calm and show empathy while handling challenging customer concerns
Benefits:
? Paid on-the-job training and mentoring
? Work-from-home opportunities (equipment provided)
? No weekend shifts
? Paid time off
? Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
? 401(k) program with a company match
? Short-term and long-term disability
? Life insurance
? Appliance discount program
? Tuition reimbursement
? Gym membership reimbursement
? Career growth opportunities
