Job Description:
Position Goals: Maintain customer satisfaction while generating sales…
Summary: This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries.
Responsibilities:
? Researching and posting items for sale online and on social media company accounts
? Attracts potential customers by answering product and service questions; suggesting information about other products and services.
? Organize and gather detailed information about inventory for posting online on various sales sites.
? Organize and maintain the warehouse and inventory
? Opens customer accounts by recording account information.
? Maintains customer records by updating account information.
? Resolves product or service problems by clarifying the customer?s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Contributes to team effort by accomplishing related results as needed.
? Performs other duties as assigned by the department manager.
Job Requirements:
? Skilled written and oral communication
? Detail oriented and goal driven
? Customer service focus
? Proficient MS Office applications and online site administration
? Typing speed of 45 WPM
? Organizational skills
? Ability to lift up to 50 pounds on occasion
? Valid driver?s license
Working Conditions: Customer Service Representative is in an office and shop environment. Weekend work is expected.
Pay:
? $27,000-$43,000/Annually
We are a merit shop. Wage will depend on the individual candidates.
Company Benefits:
? Medical
? Dental
? Vision
? Life and AD&D
? Disability
? 401(K)
? Immediate Vacation Accrual
Pre-Screening:
? Five Panel Drug Screen
? Motor Vehicle Report
? Standard Physical
? Criminal Background Check with Felony and Misdemeanors
? Employment Verification
? Social Security Verification
Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required.
Job Requirements
