BGC Engineering Inc. is an international applied earth sciences professional services firm with a focus on innovation and collaboration. They are seeking an organized and detail-oriented IT Coordinator to manage IT operations, handle support requests, and coordinate hardware inventory within the IT team.
Responsibilities
- Serve as the first point of contact for IT support requests, performing first-pass triage and routing of incoming tickets through Freshservice
- Handle day-to-day helpdesk tasks including documentation, filing, expense support, and ticket follow-ups
- Manage IT hardware inventory for peripherals (monitors, docks, etc.), iPads, and laptops (new and spare), coordinating with technicians as needed
- Coordinate asset disposal and recycling processes, maintaining documented chain of custody
- Manage printer operations including service calls, supplies, and lease tracking
- Support AV systems at HQ Vancouver, assisting with outages, new room setups, and vendor coordination alongside technical staff
- Participate in weekly IT ticket queue reviews, helping track ticket trends and inventory status
- Support ISP-related coordination such as tracking service issues and liaising with providers
- Assist with logistics and planning for the annual IT Summit
- Maintain organized records and documentation related to IT assets and processes
Skills
- 0–2 years of relevant experience in IT support, coordination, or administrative roles
- Completion of a diploma, certificate, or relevant post-secondary education in business information technology management, or a related field
- Comfortable working with IT ticketing systems (e.g., Freshservice, Jira) and following standard workflows
- Strong organizational and administrative skills with attention to detail
- Good communication skills and a professional, service-oriented approach
- Ability to manage multiple tasks and priorities in a team environment
- Basic familiarity with common IT hardware (laptops, printers, AV equipment) is an asset
- Experience with inventory tracking or asset management is an asset
- Demonstrated initiative and ability to work both independently and collaboratively
- Willingness and ability to travel to other office locations if needed
Benefits
- Health, Dental and Vision coverage
- LTD, Life, AD&D and Business Travel Insurance
- Employee Assistance Program
- Paid Time Off: Vacation, Sick, Holidays
- Parental leave top ups
- Professional development and mentoring opportunities
- Flat management structure
- Flexible workplace with office and home arrangements
- Social and wellness activities
- Casual and professional work environment
Company Overview
- BGC Engineering is an international consulting firm that provides professional services in applied earth sciences. It was founded in 1990, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is http://www.bgcengineering.ca/.