Job Overview
We are seeking a Live Chat Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients
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Responsibilities
– Conduct outbound calls to customers for service follow-ups and feedback
– Assist clients with inquiries, concerns, and requests in a professional manner
– Perform data entry tasks accurately and efficiently
– Utilize phone etiquette to communicate effectively with customers
– Collaborate with the sales team to address customer needs promptly
– Handle client services inquiries and provide appropriate solutions
Experience
– Proficient in English, both written and verbal
– Experience in customer service or call center environments is preferred
– Strong computer skills for data entry tasks
– Multilingual abilities are a plus
– Familiarity with CRM software is advantageous
Qualifications
– Fluency in English and Spanish
– Strong customer service skills
– Proficiency in data entry and computer skills
– Experience in client services and call center environments
– Ability to handle phone etiquette with professionalism
– Multilingual capabilities and familiarity with CRM software
Job Types: Full-time, Part-time
Pay: $19.47 – $26.24 per hour
Expected hours: 20 per week
Experience:
? Data entry: 1 year (Required)
? Customer service: 1 year (Required)
Language:
? English (Required)
? Spanish (Required)
Work Location: Remote
