AXEN IT Consulting, a leading IT Services, and IT Consulting company is looking for a skilled and dynamic Live Chat Agent to join our team. This is a great opportunity for a highly motivated individual to work in a fast-paced and rewarding environment. As a Live Chat Agent, you will be responsible for providing excellent customer service and support to our clients through live chat interactions on our website.
Key Responsibilities:
? Engage with our clients through live chat interactions, responding to their inquiries and providing them with timely and accurate information.
? Act as the first point of contact for our clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner.
? Proactively assist clients with any questions or concerns they may have and guide them through the website to find the information they are looking for.
? Work closely with our team of attorneys and legal professionals to stay updated on our services and successfully communicate them to our clients.
? Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues that may arise.
? Keep detailed records of all live chat interactions and escalate any complex issues to the appropriate department or individual for further action.
? Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our live chat service.
Qualifications:
? High school diploma or equivalent, college degree preferred.
? Minimum of 2 years of experience in a customer service role, preferably in a live chat setting.
? Excellent communication and interpersonal skills, with the ability to handle difficult conversations with professionalism and empathy.
? Strong multitasking skills with the ability to navigate between multiple chat conversations while providing prompt and accurate responses.
? Ability to work independently and within a team to achieve the desired goals and objectives.
? Knowledge of legal terminology and basic understanding of the legal process is an asset.
? Proficiency in typing and typing speed of at least 50 words per minute.
? Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for our clients.
We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills. If you have a passion for customer service and a desire to work in the legal industry, we want to hear from you
Join our team and be a part of a prestigious IT Services and IT Consulting institution dedicated to providing exceptional IT Services and IT Consulting services to our clients. Apply today!
Required qualifications:
? Legally authorized to work in the United States
Preferred qualifications:
? 1+ year of experience in the customer service industry
? 16 years or older
? At least high school diploma or equivalent or higher
? Management skills: resolving customer complaints
? Comfortable handling customer complaints
? 0-1 year of total work experience
