Job Role
As a Live Chat Support Representative, you will play a vital role in delivering exceptional customer service and support through live chat channels.
Key Responsibilities:
? Engage with customers through live chat, responding promptly and accurately to their inquiries and concerns.
? Assist customers with troubleshooting and resolving product or service issues, ensuring a positive experience.
? Provide educational content about product features, services, and company policies, promoting a deeper understanding of our offerings.
? Document customer interactions and maintain detailed records of communication, facilitating seamless collaboration between teams.
? Collaborate with other departments to escalate and resolve complex issues when necessary, upholding our commitment to exceptional customer service.
? Monitor and manage multiple customer chats simultaneously, maintaining a focus on efficiency and quality while delivering outstanding results.
? Gather customer feedback to identify trends and suggest improvements to enhance the customer experience, driving continuous growth and improvement.
Requirements:
? Proven experience in customer service or support, preferably in a live chat environment, demonstrating a strong track record of success.
? Excellent written communication skills with a strong command of grammar and spelling, crafting clear and concise messages that engage and inform customers.
? Ability to empathize with customers and maintain a positive attitude, even in challenging situations, upholding our commitment to exceptional customer service.
? Strong problem-solving skills and the ability to think critically under pressure, making informed decisions that drive positive outcomes.
? Familiarity with customer support tools and live chat software, utilizing technology to streamline processes and improve results.
? Ability to work independently and manage time effectively in a remote or office setting, prioritizing tasks and meeting deadlines with ease.
? Flexibility to work various shifts, including evenings and weekends, based on business needs, demonstrating adaptability and a willingness to go above and beyond.
Compensation Package:
? Competitive hourly rate of $19.90 – $32.91.
? Comprehensive benefits package, including Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans, and Employee Stock Purchase Plan (ESPP).
? Paid Time Off and Holidays, recognizing the importance of work-life balance.
About Us
South Center Printing Inc is a dynamic organization committed to delivering exceptional customer service and support through various communication channels.
