Join our dynamic team at Teleperformance and embark on a rewarding career as a Customer Specialist working from the comfort of your home. As a key member of our remote workforce, you will play a crucial role in providing exceptional customer service through live chat interactions. If you thrive in a fast-paced environment, excel in communication, and are passionate about delivering top-notch… customer experiences, this opportunity is perfect for you.
Key Responsibilities:
? Live Chat Support: Engage with customers in real-time through live chat channels, addressing inquiries, resolving issues, and ensuring a positive customer experience.
? Product Knowledge: Acquire in-depth knowledge of our products and services to provide accurate and relevant information to customers.
? Problem Resolution: Effectively troubleshoot customer concerns, providing efficient and satisfactory resolutions while maintaining a professional demeanor.
? Customer Relationship Management: Build and maintain strong customer relationships by understanding their needs and fostering a customer-centric approach.
? Documentation: Keep detailed and accurate records of customer interactions, feedback, and resolutions to contribute to continuous improvement.
What You Will Do:
? Collaborate with a virtual team to deliver outstanding customer service through live chat channels.
? Embrace and adapt to new technologies and tools for efficient communication and issue resolution.
? Continuously enhance your product knowledge to stay informed about updates and changes.
? Contribute to a positive team environment by sharing insights and best practices.
Requirements:
? High school diploma or equivalent.
? Proven customer service experience.
? Excellent written communication skills.
? Proficient in multitasking and managing time effectively.
? Comfortable working in a remote environment.
? Familiarity with live chat software and customer support platforms is a plus.
If you are passionate about customer service, enjoy working in a remote setting, and want to be part of a global team committed to excellence, apply now and take the next step in your career with Teleperformance
