Join our dynamic team as a Remote Live Chat Customer Service Representative and be a crucial part of the UPS Work From Home initiative. In this role, you will provide exceptional customer service through live chat interactions, ensuring a positive experience for UPS customers. This is a fantastic opportunity to work from the comfort of your home while contributing to the world-renowned UPS brand.
What You Will Do:
? Engage with customers via live chat to address inquiries, resolve issues, and provide information about UPS services.
? Demonstrate excellent communication skills to assist customers in a professional and courteous manner.
? Utilize problem-solving skills to handle a variety of customer concerns and ensure a seamless experience.
? Collaborate with cross-functional teams to escalate and resolve complex issues when necessary.
? Maintain accurate and detailed records of customer interactions.
Responsibilities:
? Respond promptly to customer inquiries through live chat.
?… Provide accurate information regarding UPS services, shipments, and policies.
? Resolve customer issues in a timely and efficient manner.
? Collaborate with team members to share insights and improve overall customer satisfaction.
? Adhere to established guidelines and procedures for customer interactions.
? Meet and exceed performance targets related to customer service metrics.
Requirements:
? Proven experience in customer service, preferably in a live chat or online support role.
? Excellent written communication skills with a keen attention to detail.
? Ability to multitask and prioritize in a fast-paced environment.
? Proficient in using live chat platforms and customer service software.
? Strong problem-solving skills and the ability to think on your feet.
? Availability to work flexible hours, including evenings and weekends.
Perks:
? Work from the comfort of your home.
? Competitive salary with performance-based incentives.
? Training and development opportunities to enhance your skills.
? Access to employee assistance programs and wellness initiatives.
? Exciting career growth prospects within a global logistics leader.
Benefits:
? Health, dental, and vision insurance.
? 401(k) retirement savings plan.
? Paid time off and holidays.
? Employee discounts on UPS services and partner products.
How to Apply: If you’re ready to embark on an exciting remote career with UPS, apply now by submitting your resume and a cover letter highlighting your relevant experience. Join us in delivering exceptional service and making a difference in the lives of UPS customers around the world
