The House of Mercier is thrilled to offer an exciting opportunity for a Live Chat Support Agent to join our remote team, with no previous experience required! This is a wonderful entry-level position for those looking to start their career in customer service, particularly within the luxury goods sector. As a Live Chat Support Agent, you will provide exceptional support to our customers through our live chat system, assisting them with inquiries about our exquisite jewelry collections and ensuring they have a seamless shopping experience.
Key Responsibilities:
? Engage with customers via live chat, providing friendly and accurate information regarding products, services, and promotions.
? Assist customers with order inquiries, including processing, shipping information, and returns.
? Handle customer complaints and issues with professionalism and empathy.
? Maintain clear documentation of customer interactions in our system to assist with future inquiries.
? Stay informed about our product offerings and company policies to provide informed assistance.
? Collaborate with team members to ensure a positive customer experience and share insights for continuous improvement.
? Embody a positive and friendly attitude while interacting with customers to enhance satisfaction.
Requirements:
? Fluency in English is required; proficiency in additional languages is a plus.
? No prior experience is needed; we provide training and support for new team members.
? Strong written communication skills and a willingness to learn.
? A proactive attitude towards problem-solving and customer service.
? Ability to work independently in a remote environment and manage time effectively.
? Basic computer skills and familiarity with digital communication tools are advantageous.
? A passion for luxury products and a commitment to providing excellent customer service.
Benefits:
? Health Care Plan (Medical, Dental
