Position: Live Chat Support Representative
Location: Remote
Type: Full-time/Part-time…
Job Overview:
We are seeking a motivated and customer-oriented individual to join our team as a Live Chat Support Representative. This role involves assisting customers through our online chat platform, providing them with real-time solutions to their inquiries, and ensuring a positive customer experience.
Responsibilities:
? Respond to customer inquiries via live chat promptly and professionally.
? Assist customers with product information, troubleshooting, and order processing.
? Resolve customer complaints and issues efficiently while maintaining a friendly demeanor.
? Escalate complex issues to the appropriate department when necessary.
? Keep accurate records of customer interactions and update customer profiles.
? Collaborate with team members to ensure consistent and accurate information is provided to customers.
? Stay updated on company products, services, and promotions to offer accurate assistance.
? Provide feedback to the team on recurring customer issues to improve service quality.
Requirements
Qualifications:
? High school diploma or equivalent; additional education or certifications are a plus.
? Previous experience in customer service or live chat support is preferred.
? Excellent written communication skills and the ability to type quickly and accurately.
? Strong problem-solving skills and the ability to think on your feet.
? Ability to work independently in a remote environment.
? Comfortable using various chat platforms and CRM software.
? Flexibility to work different shifts, including evenings and weekends, if required.
Benefits
Benefits:
? Competitive hourly wage.
? Flexible working hours with both full-time and part-time positions available.
? Opportunity to work from home and maintain a work-life balance.
? Training and development programs to enhance your skills.
? A supportive and collaborative team environment
