Description:
? Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
? Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
? Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
? Responsible for loan level administrative tasks within the loan origination system.
? Track tasks, activities and time spent within the ticketing system.
? Provide customer service in person, on the phone and via ticketing system.
? Collaborate among team members.
Requirements:
? Associate?s degree or equivalent combination of education/experience; bachelor?s degree preferred.
? Minimum 4 years? experience as a Loan Processor or Loan Officer in the mortgage industry.
? Minimum 3 years? experience using Encompass360 Banker?s Edition in a production role.
? Minimum 2 years? experience providing direct support to employees or customers.
? Experience utilizing a ticketing system to handle Loan Support questions, preferred.
? Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
? Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination.
? Excellent customer service skills.
? Proficient in Microsoft Word, Excel, Outlook.
Benefits:
? Medical
? Dental
? Vision
? 401K
? Short-term disability
? Employee assistance program
? Wellness program
