Description:
? Conduct outbound campaigns to cross sell products and services.
? You will field incoming telephone calls produced by your own calling campaign.
? You will assist members through website registration and application navigation.
? Educate members on available product offerings and application processes.
? Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
? Deliver a great customer experience to all members internally and externally.
? Work with other departments on cross functional tasks and projects
? Follow and maintain strict adherence to policies, privacy protocols, and processes.
? Maintain performance and quality standards based on established call center metrics including turn-around times.
? Maintain in-depth understanding of the Company?s different services.
? Make recommendations according to customer?s needs.
? Maintain high customer satisfaction scores and strive to improve these continuously.
? Perform other ad hoc duties, as needed.
Requirements:
? Must have worked in outbound sales at a call center for at least 3 years.
? Comfortable in dynamic, high-volume environments
? Exceptional interpersonal, written, and verbal communication skills
? Ability to handle a wide range of situations over the phone with tact and diplomacy.
? Effective time management and self-accountability
? Comfortable using HubSpot CRM is a plus.
? Able to multi-task under time pressure
? Entrepreneurial spirit and willingness to take on challenges.
? Ability to adapt to changing circumstances and priorities.
? Comfortable working and learning independently.
Benefits:
