Responsibilities:
– Perform duties including checking guests in and out, reconciling accounts, and resolving any discrepancies
– Provide exceptional guest service by addressing guest inquiries and concerns in a timely and professional manner
– Maintain accurate records of guest transactions and interactions
– Assist with front desk duties such as answering phone calls, making reservations, and providing general information about the hotel
– Ensure the safety and security of guests by monitoring the premises during the night shift
– Collaborate with other hotel departments to ensure a seamless guest experience
– Handle cash transactions and maintain a balanced cash drawer
Skills:
– Strong hospitality management skills with a focus on delivering excellent guest services
– Bilingual proficiency in English and another language is a plus
– Experience working at the front desk of a hotel or similar establishment
– Exceptional customer service skills with the ability to handle difficult situations with tact and diplomacy
– Knowledge of hotel operations, including familiarity with phone systems and reservation software
– Excellent communication skills, both verbal and written
– Attention to detail and ability to multitask in a fast-paced environment
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Job Types: Full-time, Part-time
Pay: $13.00 – $14.00 per hour
Benefits:
? Employee discount
? Flexible schedule
? Paid training
Shift:
? 8 hour shift
Ability to Relocate:
? Salem, VA 24153: Relocate before starting work (Preferred)
Work Location: In person
