**Join arenaflex's Dynamic Team and Make a Lasting Impact on the Community**
Are you passionate about delivering exceptional customer service and making a positive impact on your community? Do you enjoy working in a fast-paced environment and collaborating with diverse populations? If so, we invite you to join arenaflex's dynamic team as a Part-Time Customer Service Representative - Spotted Lanternfly.
**About arenaflex**
arenaflex is a leading institution in education and research, committed to advancing knowledge and making a positive impact on society. With a rich history and a strong sense of community, arenaflex is a place where passion meets collaboration, and where individuals can grow and thrive. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our daily activities and actions, and we strive to create an inclusive environment that values diversity and promotes engagement.
**The Spotted Lanternfly Initiative**
The Spotted Lanternfly (SLF) is an invasive insect that has been affecting communities across the state. arenaflex is committed to supporting the efforts of the Pennsylvania Department of Agriculture and the United States Department of Agriculture in addressing this issue. As a Part-Time Customer Service Representative - Spotted Lanternfly, you will play a critical role in helping concerned citizens adapt to the presence of the SLF and reducing its economic impact.
**Key Responsibilities**
As a Part-Time Customer Service Representative - Spotted Lanternfly, you will be responsible for:
* Maintaining the overall operation and professional image of the customer-focused call center
* Serving as the first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources
* Responding and referring customer questions and/or needs, providing appropriate response/service for the situation, and referring to other departments/unit(s) when necessary
* Corresponding with a diverse customer base by phone, video conference, email, or regular mail
* Investigating unusual situations or concerns and assisting in problem resolution
* Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
* Assisting with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
* Ensuring the quality of all call center services
**Requirements**
To be successful in this role, you must:
* Engage with diverse populations, meeting audience needs through the call center and referencing additional resources, including faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses)
* Work closely with the college SLF call center manager in meeting stakeholder needs
* Develop working-level knowledge of Spotted Lanternfly
* Serve as an operator agent for a modern call center capable of professionally managing and processing a high volume of calls in a customer-friendly manner
* Assist with required reporting systems to help concerned citizens of the commonwealth adapt to the presence of the SLF and reduce its economic impact
**Essential Qualifications**
* Excellent verbal and written communication skills in English, and valued in Spanish
* Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
* Ability to work as an active member of a team
* Very organized and able to work with a sense of urgency to meet the expectations of concerned citizens
* Desired experience in customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology
**Preferred Qualifications**
* Experience working in a fast-paced environment
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
* Experience with customer relationship management (CRM) software
**What We Offer**
As a Part-Time Customer Service Representative - Spotted Lanternfly at arenaflex, you will enjoy:
* Competitive hourly rate
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
* Flexible scheduling to accommodate your needs
* Opportunities to make a positive impact on your community
**How to Apply**
If you are passionate about delivering exceptional customer service and making a positive impact on your community, we invite you to apply for this exciting opportunity. Please submit your application through our online portal, including your resume, cover letter, and any relevant certifications or licenses.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact us at 814-865-1473.
**EEO is the Law**
arenaflex is an affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**Penn State Policies**
arenaflex is committed to providing a safe and inclusive environment for all employees, students, and visitors. We strive to create an environment that values diversity and promotes engagement. Our policies and procedures are designed to ensure that everyone has an equal opportunity to succeed and thrive.
**Copyright Information**
arenaflex owns the copyright to all materials and content on this website, including text, images, and logos. Any unauthorized use or reproduction of these materials is strictly prohibited.
**Hotlines**
If you have any questions or concerns about this opportunity, please do not hesitate to contact us at 814-865-1473.
**University Park, PA**
arenaflex is located in University Park, PA, a vibrant and diverse community that offers a wide range of cultural, recreational, and educational opportunities. We are proud to be a part of this community and look forward to welcoming you to our team.
**Join arenaflex's Dynamic Team Today!**
If you are passionate about delivering exceptional customer service and making a positive impact on your community, we invite you to join arenaflex's dynamic team as a Part-Time Customer Service Representative - Spotted Lanternfly. Apply now and take the first step towards a rewarding and challenging career with arenaflex!