Job ID: 21322 – Phone Representative (Remote)
Location: Must live within a 60 mile radius to Clearwater, Florida
Pay: $25.00
Hours:
Schedule Varies
Type: Contract to Hire
Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://rb.gy/praijt
Job duties:
? Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
? Ensure you meet all Crisis and Suicide Lifeline performance metrics
? Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
? Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
? Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have:
? Bachelor?s Degree from a four-year college or university or higher is preferred. (Not required)
? Health and Human Services background preferred.
Requirements:
? One year or more of related recent crisis, mental health, or substance abuse/counselling experience is required.
? Experience handling crisis phone calls is required.
? Above-average computer skills preferred.
? High school diploma or equivalent required
? Background check required
? Drug screening required
? Smoke-free workplace, nicotine testing required
? Must provide (3) references
