Pay Class A:
Pay Range: $16.00 – $21.67 per hour…
JOB SUMMARY:
As a member of the Prepared Foods team of the Davis Food Co-op, the Prepared Foods Specialist works under the supervision of the Prepared Foods Manager to perpetuate and support an organized and smooth-running Food Service Department. They effectively comply with all aspects of the store including customer service, department conditions, profitability, productivity and workplace conditions while understanding and upholding Davis Food Co-ops End Statements.
This is a part-time position. Employee must be available to match the business needs and will be required to work early morning, late evenings, weekends and holidays necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Customer Service Responsibilities – exceed our customer’s expectations for service and provide a welcoming environment for all in accordance with the DFC’s customer service standards.
? Greet and offer assistance to customers. Demonstrate excellent customer service at all times.
? Demonstrate proper phone etiquette and delivery of messages.
? Know store layout and know which products belong to which departments.
? Be able to explain the benefits of Co-op membership. Understand and be able to explain the difference between a cooperative and other businesses
? Be available to help in other departments as instructed by management.
? Departmental Responsibilities:
? Merchandises and promotes store products and cooperates as a team member
? Conducts periodic inventory counts.
? Trains new employees as assigned by management.
? Take drink and food orders from customers and assist in the sales of Deli products;
? Maintain a clean and attractive Deli case display;
? Assist cooks in rotating stock and learn the basics of food preparation and sanitation;
? Ability to multi-task and work other stations;
? Assist in keeping the Deli and kitchen area clean;
? Assist in stocking and maintain products on Deli shelves.
? Follow the prescribed opening, closing and stocking procedures
? Completes daily cleaning routines and executes deep cleaning projects on a routine basis or as needed.
? Inspects equipment and tools to ensure proper working order and addresses as needed.
? Report any situations of concern to Prepared Foods Management team.
? Attends applicable onsite or offsite trainings
? Work in partnership with stores Marketing Department to help promote product, sale or any promotional material to help drive departmental sales.
? Coordinate with other departments to support cross merchandising opportunities
? Specialist Duties:
? Adhere to scheduled shifts and be ready for work when the shift begins.
? Follow instructions; respond to management direction.
? Maintain a professional working relationship with, and communicate relevant information to coworkers
? Safety and Sanitation Responsibilities:
? Ensure department and back-stock areas are maintained in clean, orderly condition, following all guidelines.
? Wear proper clothing during shift, consistent with current store and department uniform and appearance standards.
? Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury.
? Follow accepted food safety practices.
? Handle all store equipment with care; observe all safety precautions and assist others in doing so.
? Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition.
? Report unsafe, or potentially unsafe conditions.
? Staff Relations:
? Maintain professional working relationship standards within department. Assist co-workers with interpersonal problem solving where/when appropriate.
? Abide by all DFC policy and procedures as specified in the DFC Employee Handbook.
? Perform other duties as assigned by management.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES
To perform the job successfully, an individual should demonstrate competencies in the following matters:
? Problem Solving
? Identify and resolve problems in a timely manner.
? Customer Service
? Manage difficult or emotional customer situations.
? Respond promptly to customer needs.
? Solicit customer feedback to improve service.
? Respond to requests for service and assistance.
? Adaptability
? Adapt to changes in the work environment.
? Manage competing demands.
? Deal with frequent change, delays, or unexpected events.
? Ability to switch tasks at management request.
? Attendance / Punctuality
? Be consistently at work and arrive on time.
? Arrive at meetings and appointments on time.
? Dependability
? Respond to management direction.
? Work flexible hours including nights and weekends and adjust to business needs.
? Commit to long hours of work when necessary to reach goals.
? Complete tasks on time or notify appropriate person with an alternate plan.
? Work Quality
? Demonstrate accuracy and thoroughness.
? Look for ways to improve and promote quality.
? Accept and apply feedback to improve performance.
? Monitor own work to ensure quality.
? Work Quantity
? Meet productivity standards.
? Complete work in timely manner.
? Strive to increase productivity.
? Work quickly
