Note: The job is a remote job and is open to candidates in USA. Cordance is a company that provides integrated Enterprise Resource Planning software for small to mid-sized wholesalers and distributors. As an Account Manager, you will build strong relationships with accounts, identify growth opportunities, and collaborate with internal teams to enhance customer success and drive business growth.
Responsibilities
• Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts
• Build trust and alignment with decision-makers and day-to-day champions across customer organizations
• Proactively manage contract renewals to ensure consistent customer satisfaction and retention
• Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships
• Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI
• Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns
• Develop detailed account plans that track health, usage, renewal timelines, and growth potential
• Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement
• Deeply understand customer goals, challenges, and success metrics
• Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact
• Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences
• Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies
• Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs)
• Drive operational excellence through consistent pipeline visibility and disciplined communication
Skills
• 5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth
• Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders
• Demonstrated success driving upsell and cross-sell revenue through consultative engagement
• Strong relationship-building, communication, and negotiation skills
• Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans
• Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting
• High degree of ownership, organization, and accountability in managing customer success and revenue outcomes
• Experience in B2B SaaS account management, ideally within verticals such as Education, Industrials, or Technology
• Familiarity with customer success frameworks and metrics (e.g., Net Revenue Retention (NRR), churn, adoption, usage expansion)
• Success working cross-functionally with Customer Success and Sales Leadership to coordinate account strategies
• Ability to manage multiple complex relationships while maintaining strategic focus on growth and customer outcomes
Company Overview
• Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies. It was founded in 2021, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://cordance.co/.