Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This position offers an exciting opportunity to work in a fast-paced and rewarding environment
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Note: This position is FULLY REMOTE
Duties
? Handle inbound and outbound calls, emails, and live chat inquiries, providing exceptional customer service by addressing customer questions, resolving issues, and offering solutions.
? Listen actively to customers, identify their needs, and resolve any issues or concerns promptly and efficiently.
? Meet or exceed performance goals, including call handling time, customer satisfaction scores, and other KPIs as determined by management.
? Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and overall performance.
Experience
? Prior experience in a call center/customer service role.
? Fast-paced call center environments.
Qualifications:
? Excellent verbal and written communication skills.
? Strong problem-solving and critical-thinking abilities.
? Ability to work independently and manage time effectively.
? Proficiency with computers and customer management software (e.g., CRM systems).
? Ability to remain calm and professional in high-stress situations.
? Bilingual is a plus but not required.
Technical Requirements:
? Reliable high-speed internet connection.
? A quiet, distraction-free work environment.
? A computer with up-to-date operating system and sufficient processing power for call center software.
? A headset with a microphone for clear communication.
Schedule/Pay Rate:
? Monday to Friday (Hours can vary).
? 8:30am – 5:00pm range.
? $16.63 hourly – Paid Weekly.
Company DescriptionAbacus is a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally
