We are seeking enthusiastic and dedicated Remote Call Center / Customer Service Representatives to join our dynamic team. In this role, you will provide exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive experience.
Key Responsibilities:
? Customer Support: Handle inbound and outbound calls to assist customers with inquiries, concerns, and product information.
? Problem Resolution: Identify and resolve customer issues efficiently while maintaining a high level of professionalism.
? Product Knowledge: Stay updated on company products and services to provide accurate information and solutions.
? Documentation: Record customer interactions in our database, ensuring all information is accurate and up-to-date.
? Collaboration: Work closely with team members and other departments to enhance customer satisfaction and service efficiency.
? Performance Metrics: Meet or exceed performance goals, including call volume, response time, and customer satisfaction scores.
Qualifications:
? Education: High school diploma or equivalent; some college coursework preferred.
? Experience: Previous experience in a call center or customer service role is a plus.
? Skills:
? Excellent verbal and written communication skills.
? Strong problem-solving abilities and attention to detail.
? Proficiency in using computers and customer service software.
? Work Environment: Ability to work independently in a remote setting with reliable internet access.
Remote
About the Company:
Mamaroneck Union District
