Note: The job is a remote job and is open to candidates in USA. MES Solutions is a company focused on delivering quality services for Veterans through various health assessments. They are seeking a Client Coordinator to manage client inquiries, support case workflows, and ensure high-quality documentation across departments.
Responsibilities
- Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
- Utilize appropriate systems and databases to enter client or claimant information and or retrieve information
- Maintain daily contact with the QA department regarding workflow and pending report status
- Contact providers for assignment and update database
- File and archive open and closed cases
- Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
- Direct calls to other departments as needed
- Perform various clerical duties such as typing, filing, emailing, and proofreading
- Assist in resolution of customer complaints and quality assurance issue
- Notify management of any report issues or concerns
- Ensure all practices are carried out in accordance with state and federal safety and legal regulations
- Perform other duties as assigned
Skills
- High school diploma or equivalent required
- Minimum one-year clerical experience; or equivalent combination of education and experience preferred
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
- Must have ability to be trained on and adhere to HIPAA regulations and compliance standards
- Must be a qualified typist with a minimum of 40 W.P.M
- Ability to follow instructions and respond to managements' directions accurately
- Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements
- Must demonstrate exceptional communication skills
- Must be able to work independently, prioritize work activities and use time efficiently
- Must be able to maintain confidentiality
- Must be able to demonstrate and promote a positive team-oriented environment
- Must be able to stay focused and concentrate under normal or heavy distractions
- Must be able to work well under pressure and or stressful conditions
- Must possess the ability to manage change, delays, or unexpected events appropriately
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
- Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
- Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community
- Ability to effectively present information one-on-one or in small groups
- Experience in a medical office or insurance industry preferred
Company Overview
- MES Solutions and MES Peer Review Services provide physicians with expertise in conducting Independent Medical Examinations It was founded in 1978, and is headquartered in Woburn, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.messolutions.com/.