Note: The job is a remote job and is open to candidates in USA. StockX is a Detroit-based technology leader focused on the online market for sneakers, apparel, and collectibles. As a Content Integrity Associate, you will be part of a Trust & Safety team responsible for reviewing and moderating content to ensure a safe and compliant community experience.
Responsibilities
- Review and moderation of sensitive and nuanced content, handling complex, high-risk cases that require strong judgment and adherence to policy guidelines
- Identify and escalate specialized or complex content, including threats, unsafe activity, coordinated abuse, and severe violations, while contributing to the detection of repeat offenders and emerging policy abuse trends
- Handle user appeals related to moderation and enforcement actions by conducting thorough secondary reviews, reassessing content against policy standards, and clearly documenting final determinations
- Develop and maintain subject matter expertise in platform content policies, emerging risks, trends, and regulatory standards, providing feedback to improve policy clarity, enforcement consistency, and detection mechanisms
- Maintain defined quality, accuracy, and productivity standards by meeting service-level expectations, participating in calibration sessions, and continuously improving decision-making consistency
Skills
- 1–3 years of experience in content moderation, Trust & Safety, fraud operations, or a related compliance-focused role
- Demonstrated ability to apply complex policies consistently and exercise sound judgment in high-volume, fast-paced environments
- Excellent written communication and documentation skills, with strong attention to detail, accuracy, and strong English language proficiency
- Ability to review sensitive or disturbing content with professionalism, emotional resilience, and discretion
- Experience handling user appeals and secondary review processes
- Exposure to AI-assisted moderation tools, risk scoring systems, or case management platforms
- Knowledge of or professional experience with footwear, apparel, accessories, collectibles, and consumer electronics categories
Benefits
- Medical
- Dental
- Equity
- Discretionary bonuses
Company Overview
- StockX is an online marketplace to buy and sell limited edition and high demand sneakers. It was founded in 2015, and is headquartered in Detroit, Michigan, USA, with a workforce of 1001-5000 employees. Its website is https://stockx.com/.