C&F Plumbing and Heating of Sparta, NJ is looking to hire a full-time Remote Customer Services Rep to join our team!
Do you have a quick wit, thick skin and a golden phone voice? We have a job you will love. As our Customer Service Rep, you will have control over booking service calls and making our customers smile. Additional duties include a making outbound calls to follow up on service, set… up inspections, handling customer inquiries, and a variety of administrative responsibilities to help a small plumbing company grow. The right candidate is passionate, upbeat, detail oriented and confident. You must be someone others would describe as a ?people person?. Experience in marketing, photography and social media is preferred.
Responsibilities:
? Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
? Provide accurate information about our plumbing services, products, and pricing.
? Assist customers with scheduling appointments, dispatching technicians, and addressing emergency situations.
? Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
? Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
? Ensure customer satisfaction by actively listening, empathizing, and taking ownership of their concerns.
? Document customer interactions and keep detailed records of inquiries, comments, and actions taken.
? Collaborate with internal teams to improve processes, address recurring customer issues, and contribute to overall customer satisfaction.
Requirements:
? Excellent verbal and written communication skills.
? Strong problem-solving and decision-making abilities.
? Ability to multitask and work efficiently in a fast-paced environment.
? Empathetic and patient, with a genuine desire to help customers.
? Proficient in using customer service software and tools.
? Basic knowledge of plumbing systems and services is a plus.
? Must have a quiet and dedicated workspace for remote work.
? Local to the Sparta, NJ area
? Must work in office full time for first two weeks before being approved for remote work
Benefits:
? Competitive salary based on experience.
? Work-from-home flexibility!
? Competitive Paid Time Off (“PTO”)
? 401(k)
? 401(k) matching
? Health insurance
? Vision insurance
? Opportunity to be part of a growing company and make a meaningful impact.
? Ongoing training and professional development opportunities.
? Collaborative and supportive work environment.
About us
C&F Plumbing and Heating of Sparta, NJ strives to provide the highest quality plumbing and customer services to Sparta and the surrounding communities. We are a family-run company dedicated to becoming the best versions of ourselves so that our company can serve our customers and community the right way!
We hold the following Core Beliefs:
? Betterment – Continuous winning and improvement both individually and as a team
? Ownership – It may not be our fault, but we are responsible for solutions
? Transparency – Honesty, education, and advice instead of fear
? Be a good guy ? We are team players and we try to do the right thing
We are an growing company! We have a goal to be the number one recommended plumbing services provider in Sparta and the surrounding communities. We will achieve this by repeatedly providing high-quality plumbing services, constantly improving our customer service and personal growth as individuals, and by remaining grounded with integrity, respect, and family values.
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k)
? 401(k) matching
? Health insurance
? On-the-job training
? Paid time off
? Professional development assistance
? Vision insurance
? Work from home
Experience level:
? No experience needed
Shift:
? Day shift
Weekly day range:
? Monday to Friday
Work setting:
? Office
? Remote
Location:
? New Jersey (Required)
Work Location: Remote
