**Overview:**
Chewy (CarePlus) is seeking dynamic and passionate individuals to join our team as Licensed Customer Service Representatives (LCSR) and play a crucial role in helping pet owners make informed decisions about their pet’s insurance needs. As an LCSR, you will educate customers about our pet insurance plans, recommend a plan to suit their unique needs, and provide a consistent customer… experience. **Responsibilities:**
? Develop a working knowledge of insurance and operate as an expert on Chewy’s pet health insurance plans, knowing the key features and options to recommend the best plan for pet parents. * Learn and operate within Chewy and our third-party insurance partner internal and external technologies to provide a consistent customer experience. * Answer inbound contacts and place outbound follow-ups from potential customers who have expressed interest in our pet insurance policies. * Provide detailed information about our policies, coverage options, and answer any questions or objections customers may have. * Utilize a consultative approach to effectively probe, identify, recommend, and enroll appropriate insurance plans to customers to meet their specific needs. * Maintain call control and guide the conversation towards successful enrollment utilizing a enrollment-based framework. * Present the value of our pet insurance policies to emphasize the benefits they offer
? Utilize information discovered during the consultative process so that objections can be overcome and converted into insurance enrollments. * Overcome objections and concerns with confidence and empathy to instill trust in potential customers. * Utilize assumptive closing techniques to confidently guide customers through the enrollment process. * Accurately enroll pets in policies, ensuring all necessary information is collected and documented. * Meet and exceed enrollment targets and objectives. * Use creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and follow up as needed to resolve issues. * Consistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members. Operate with a willingness to learn by receiving and giving feedback in a way that promotes a culture of being open-minded to grow. **Qualifications:**
? 2+ years of experience in a customer service conversion-based role, preferably within the insurance industry. * Proven track record of meeting and exceeding conversion targets. * Strong consultative conversion skills with the ability to identify customer needs and recommend appropriate solutions. * Required to have and maintain a Property & Casualty Insurance license in your home state. * Excellent communication skills with a customer-centric approach. Ability to actively listen, understand customer needs, and provide appropriate solutions. * Familiarity with the insurance industry, particularly pet insurance, is a plus. * Proven track record of quality, productivity, and the ability to understand customers’ needs. * Strong ability to handle objections and turn them into opportunities. * Positive attitude, adaptability, and a willingness to learn and grow within the role. * Proficiency in basic computer applications and data entry. * Demonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners. * Flexibility to shift schedule and work overtime as needed. **Benefits:**
? Four weeks of virtual training
? Opportunity to work from home
? Competitive salary and benefits package
? Professional development and growth opportunities
? Team-oriented and dynamic work environment
? Flexible scheduling and overtime opportunities
? Paid training and onboarding program
? Comprehensive insurance coverage for pets and pet owners
? Employee discounts and perks
? Opportunities for advancement and career growth
