Job Title: Remote Virtual Chat Assistant
Company: [Your Company Name]
Location: Remote
Job Description:
We are looking for a tech-savvy and customer-focused Remote Virtual Chat Assistant to provide real-time assistance to customers through online chat platforms. In this role, you will use Microsoft-based tools to communicate effectively with customers, resolve issues, and ensure a seamless digital customer experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a remote environment.
Key Responsibilities:
? Provide real-time customer support via online chat using Microsoft Teams and other messaging platforms
? Address customer questions, troubleshoot issues, and provide information about products and services
? Log customer interactions and maintain accurate records using Microsoft Dynamics 365
? Guide customers through online processes and help resolve technical issues related to accounts, products… or services
? Escalate complex issues to the appropriate department and follow up to ensure resolution
? Stay informed about company products, services, and promotions to provide accurate information
? Work closely with team members to ensure a consistent and high-quality customer experience
? Meet performance goals including response times, resolution rates, and customer satisfaction metrics
Qualifications:
? Experience as a chat assistant, customer service representative, or in a similar role
? Proficiency with Microsoft Office Suite (Teams, Outlook, Excel) and CRM systems (Dynamics 365 preferred)
? Excellent written communication skills and attention to detail
? Ability to multitask and manage several chat conversations simultaneously
? Strong problem-solving skills and a customer-first mindset
? Ability to work independently in a remote environment
? Basic technical troubleshooting abilities
? High school diploma or equivalent; additional certifications in customer service or Microsoft tools are a plus
Benefits:
? Flexible remote work schedule
? Competitive pay and bonuses
? Opportunities for career advancement
? Training and support in using Microsoft tools and customer service best practices
? Collaborative and inclusive team environment
