Introduction
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Benefits
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial well‑being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Eligibility for benefits may vary by location.
Job Summary and Qualifications
Seeking a Research and Correspondence Representative, who is responsible for working assigned CWF queues including researching accounts to address inquires and concerns related to patient accounts. May serve as Receptionist for the SSC which includes handling all walk in patient account inquires, transferring calls to the appropriate individual/department and may handle patient calls during high call volume periods. Handles other clerical duties as assigned.
What you will do in this role
• Analyzing, processing and indexing correspondence via CWF.
• Scanning archived notes into Artiva as needed.
• Test new document types/cover sheets as needed.
• Read and review scanned correspondence and work correspondence according to policy and correspondence type.
• Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested.
• Handle patient calls as needed.
• Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities.
• Maintain a courteous and professional attitude with customers and coworkers.
• Identify problem accounts and elevate as appropriate.
Receptionist Duties (if serving as Receptionist)
• Greet all visitors to the SSC, ensuring their needs and direct accordingly.
• Talk with customers by phone or in person to obtain information needed to resolve their inquiry/concern.
• Confer with other staff members to obtain additional information and clarification needed to resolve customer problems.
• Answer all inquiries from customers promptly.
• Maintain compliance with pool completion requirements (if applicable).
• Maintain required productivity and QA standards.
• Document in the patient account record to identify actions taken on the account.
• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
Qualifications
• High school diploma or GED preferred.
• Minimum 1 year of related experience required, preferably in healthcare.
• Relevant education may substitute experience requirement.
Parallon provides full‑service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full‑service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.