Description:
? Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships
? Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary
? Conduct onboarding calls with new customers that are engaging, purposeful, and effective
? Perform product demonstrations for customers who enroll in a product trial period organically
? Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment
? Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries
? Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success
? Be a team player who… embraces our company values of Innovation, Integrity, and Initiative
Requirements:
? Must be located in EST time zone to qualify
? 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required
? 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred
? Strong knowledge of Google Analytics, or similar web analytics experience
? Must have prior hands-on experience working within a CRM
? A willingness to learn new things as our company grows
? Strong written and verbal communication skills
? Ability to analyze problems, develop and execute creative, customer-focused solutions
? Demonstrated ability to quickly learn SaaS software and become an expert in its functionality
? Strong time management and data organization skills
? Previous experience in a sales related role preferred, but not required
Benefits:
? Remote first company – we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time.
? Immediate impact – the moment you join our team we hand you the reins to work on projects independently and make a direct impact.
? Health/Wellness – we offer a variety of premium medical insurance plans, as well as dental and vision insurance – making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage.
? Employee support – we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees.
? Time off – in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees.
? Diversity and inclusion – our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach
