Job Description:
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
Requirements:
• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in.
Benefits:
• Base wage starting at $17 per hour plus performance bonus opportunities
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.