Description:
? The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
? This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
? A remote Customer Service Representative position at Concentrix allows you to join a diverse team and help the world?s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
? You?ll also receive ongoing training, technologies, and support for your career growth.
Requirements:
? 1+ year of customer service experience
? Open availability (this is a seasonal position)
? A high school diploma or GED
? A quiet, distraction-free environment to work from in your home
? Proficiency in fast-paced multi-tasking
? Eagerness to learn new technologies
? Strong computer navigation skills and PC knowledge
? A desktop or laptop to complete PC and internet testing
? Computer Requirements: Bring your own device ? This position does not loan equipment
? Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
? Operating System: Windows 10+
? RAM: 8GB or higher
? Processor: Intel i5/AMD Ryzen 5 or higher
? Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
? Speeds: 10 mbps download and 3 mbps upload or higher
? High Speed internet (no wireless/hotspots or satellite) and a smartphone
? Must reside in the United States or have a valid U.S. address for residence
Benefits:
? Paid training and performance-based incentives
? Lucrative employee referral bonus opportunities
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
