Description:
? Elite Technology is a leading technology company helping law firms improve operational effectiveness.
? The Senior Support Analyst provides advanced technical consultative Application Support.
? Assist customers in effectively utilizing the Elite software to meet business objectives.
? Lead mentoring and shadowing sessions for peers.
? Collaborate with team for timely resolution of customer issues.
Requirements:
? Bachelor?s degree or equivalent experience
? 5+ years technical, financial and/or related customer Support service experience in a software environment
? Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce
? Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems
? Excellent organizational, time management, multitasking, written and verbal communication skills
? Prior knowledge/experience in legal finance sector, professional services or similar financial systems… environment.
? Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.
? Elite software experience required.
Benefits:
? Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
? Comprehensive Healthcare Coverage (Health, Dental, Vision)
? Retirement Savings Plan with an Employer Contribution
? Professional Development Opportunities
? Time Off
? Wellness Initiatives
