Description:
? This is a temporary role with a duration of up to 6 months.
? Responsible for coordinating testing services for patients by:
? Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
? Working with healthcare providers to complete the required documentation and sample submission.
? Working with insurance companies to secure the highest possible coverage for patients.
? Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
? Employee will be on the phone approximately 60-80% of the time.
? Independently manage assigned work and meet production and quality metrics.
? Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
? Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
? Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of Myriad or our customers? experience.
? Participate in the Quality Assurance plan.
? Comply with applicable CLIA and HIPAA regulations.
Requirements:
? High school diploma or equivalent required.
? Fluent in Spanish is preferred/encouraged.
? Excellent interpersonal and communication skills.
? Accurate typing skills of at least 35 words per minute.
? Excellent listening, transcribing, and self-review skills.
? PC experience, including familiarity with Excel, Word, Internet, and e-mail.
? Able to manage several tasks simultaneously, often under pressure.
? Excellent organizational and task management skills and professional judgment.
? Enjoys problem solving and identifying patterns.
? Hardworking individual who loves working on a team and supporting others.
? Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) – and Upload 5 Mbps.
Benefits:
