Description:
? What is PerfectServe?
? PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions.
? Position Overview: We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
? To support PerfectServe?s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team.
? Specialists will be responsible for supporting and delighting PerfectServe?s end users – physicians, nurses and system administrators.
? This position requires interaction with people and technology while either standing or sitting.
? PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.
Requirements:
? While we have some M-F daytime schedules… available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required
? Willingness and excitement to work evenings or overnights and/or weekends
? Strong technical aptitude
? Excellent written and verbal communication skills
? Excellent analytical and troubleshooting skills
? Ability to work in a fast-paced environment and successfully prioritize competing tasks
? High customer empathy and exceptional customer service skills
? Access to high-speed internet
? Able to start on December 2, 2024.
? Our Support Specialists go through initial onboarding and training together, which will align with a Monday – Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment – which will either be an evening or overnight shift that includes at least 1 weekend day
? Our team is currently only looking for candidates that are located within the U.S.
Benefits:
? Remote first work environment
? Health, Dental, Vision, Life and Disability Insurance options available day one.
? 401K – with match and immediately vested.
? 17 company holidays, 2 floating holidays plus competitive paid time off policy
? Internal Advancement Opportunities
