Are you passionate about helping customers and providing exceptional service? UPS is seeking dedicated and customer-focused individuals to join our team in remote customer service roles. As a remote UPS Customer Service Representative, you will be the first point of contact for our valued customers, providing them with the support and assistance they need.
Key Responsibilities:
? Answer inbound customer inquiries regarding tracking, shipping, delivery issues, and more.
? Resolve customer complaints with professionalism and empathy.
? Assist customers in navigating UPS tools and platforms to manage their shipments.
? Provide information on UPS services, pricing, and delivery options.
? Collaborate with other team members and departments to address customer needs.
Requirements:
? High school diploma or equivalent (Bachelor’s degree preferred).
? Excellent communication skills, both written and verbal.
? Strong problem-solving skills and attention to detail.
? Ability to work independently and manage time effectively in a remote environment.
? Proficiency in using computers, customer service software, and Microsoft Office.
? Previous customer service experience is preferred, but not required.
Why Work at UPS?
? Competitive salary and benefits package.
? Flexible remote work opportunities.
? Paid training and professional development.
? Collaborative and supportive team culture.
? Opportunity to grow within a global leader in logistics.
How to Apply:
If you’re ready to be a part of the UPS team and offer exceptional service to our customers, apply today! Click the “Apply Now” button to submit your application.
