Join our team as a Remote Chat Support Specialist with UPS, where you’ll provide exceptional customer service through online chat channels. As a vital part of our customer support team, you’ll assist customers with inquiries, provide solutions to their concerns, and ensure their shipping experience is smooth and hassle-free.
Responsibilities:
– Respond to customer inquiries and resolve issues through chat support
– Provide accurate and timely information about UPS products and services
– Assist customers with tracking packages, scheduling pickups, and other logistics-related inquiries
– Collaborate with other departments to ensure a seamless customer experience
– Meet or exceed performance goals for customer satisfaction and resolution times
– Stay up-to-date on UPS policies, procedures, and industry trends
Requirements:
– 4 years of experience in customer service or a related field
– Adaptable and confident personality traits
– Strong communication skills, both written and verbal
… Ability to work independently and efficiently in a remote setting
– Proficiency with chat and communication tools
– Knowledge of UPS products and services is a plus
Benefits:
– Profit sharing opportunities
– Dental insurance coverage
– Company-provided equipment for remote work
Working Environment:
At UPS, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and dedication to providing top-notch service to our customers
