Hi,
Position Title: UX Researcher
Location: Chicago, IL (Remote but once in a while travel all expenses paid)
Long term contract
<>Note: Need a UX Researcher with Airline experience<>Job Overview:
We are seeking a highly motivated UX Researcher to join our Digital Experience team. The ideal candidate will be passionate about understanding user behavior and leveraging insights to create impactful design solutions. As a UX Researcher, you will work closely with product managers, designers, and engineers to identify research needs, conduct studies, and provide actionable recommendations that enhance the user experience across United Airlines digital products.
<>Key Responsibilities:
? Research Planning: Collaborate with stakeholders to define research objectives and determine the appropriate research methodologies (e.g., interviews, surveys, usability testing, ethnographic studies).
? Conduct Research: Execute qualitative and quantitative research studies to gather user insights… including usability testing, contextual inquiries, and user interviews.
? Data Analysis: Analyze research data and translate findings into actionable insights that drive design and product decisions.
? Stakeholder Collaboration: Work closely with cross-functional teams to ensure research findings are incorporated into product strategies and design solutions.
? Present Findings: Create compelling presentations and reports to effectively communicate research insights to stakeholders at all levels.
? Advocate for the User: Act as the voice of the customer, ensuring user needs are at the forefront of the design and development process.
? Continuous Improvement: Stay up-to-date with industry trends and best practices in UX research, and apply these insights to improve research processes and methodologies.
<>Qualifications:
? Education: Bachelor s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field. Master s degree preferred.
? Experience:
? 3+ but max 5 years of experience in UX research, preferably within the airline, travel, or e-commerce industry.
? Proven track record of conducting user research that has influenced product and design decisions.
? Skills:
? Strong understanding of both qualitative and quantitative research methodologies.
? Proficiency in research tools such as UserTesting, Optimal Workshop, and others.
? Excellent analytical and problem-solving skills with a keen eye for detail.
? Ability to communicate complex concepts clearly and persuasively to a variety of audiences.
? Collaborative mindset with the ability to work effectively in a team environment.
? Preferred Skills:
? Experience with designing and conducting remote usability studies.
? Familiarity with design tools such as Sketch, Figma, or Adobe XD.
? Experience working in agile development environments
