Job Summary:
The Veteran Online Chat Support role involves providing exceptional customer service through live chat. As a veteran, you will bring your unique skills and experience to assist customers with their inquiries, resolve issues, and ensure a positive customer experience…
Key Responsibilities:
– Respond to customer inquiries and provide support via live chat.
– Troubleshoot and resolve customer issues in a timely and efficient manner.
– Maintain a high level of professionalism and empathy when interacting with customers.
– Document and track customer interactions and resolutions.
– Collaborate with other support team members to provide comprehensive solutions.
– Continuously update knowledge about company products and services.
– Assist in identifying and reporting common customer issues to improve overall service quality.
Qualifications:
– Military veteran status is Bonus.
– Strong communication and interpersonal skills.
– Experience in customer service or a related field is preferred.
– Ability to work independently and as part of a team.
– Proficiency in using online chat platforms and other digital communication tools.
– Strong problem-solving skills and attention to detail.
– Ability to manage multiple tasks and prioritize effectively.
– Flexible availability to work various shifts, including evenings and weekends if needed.
Benefits:
– Competitive salary and performance-based incentives.
– Flexible remote working environment.
– Opportunities for career growth and professional development.
– Comprehensive benefits package, including health, dental, and vision insurance.
– Supportive and inclusive company culture.
Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About Web Soft Dynamite IT Solution: Web Soft Dynamite IT Solution is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://websoftitsolution.com/index.html.
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