Description:
? Fully remote position
? Help people by taking calls and understanding customers? needs
? Create positive experiences for members as part of the Customer Experience team
Requirements:
? 1+ yr Call Center experience
? Answer incoming phone calls throughout scheduled shift
? Assisting customers with healthcare claims and enrollment
? A warm and friendly approach developing a good rapport with a caller
? Must be able to de-escalate and manage difficult calls
? Must strive to be professional, level-headed, to provide consistent, high-quality customer support
? Calls require excellent listening skills, research and attention to detail
? Up to 12 applications on one call
? Strong navigation skills, quickly transition from one task to another
? Proficient with dual monitors
? Excellent communication skills
? Minimum 25 WPM typing
? Keyboard shortcut knowledge
? High school diploma, GED
? Must reside in the US
? Successfully complete the mandatory paid 4-week training with 100% attendance
Benefits:
? Flexible scheduling
? Work-from-home opportunities
? Paid training
? Paid orientation and mandatory events
? Direct deposit payments
