Location: Remote (Onsite delivery required as needed)
Department: Technical Delivery / Engineering
Reports To: Global Head of Technical Delivery
Role Overview
We are seeking a highly technical Zoom Platform Engineer with deep, hands-on expertise across the full Zoom ecosystem — from admin configuration and Rooms architecture to live event production and escalation engineering. Working knowledge of Microsoft Teams, Webex, and Cisco platforms is a plus, but Zoom mastery is the core of this role.
This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate is equal parts Zoom power user, network troubleshooter, and live event operator — someone who thrives in high-pressure environments where reliability is non-negotiable.
This is not a helpdesk role. It is a live event engineering position operating in time-sensitive, high-stakes environments where redundancy and calm execution under pressure are critical.
Key Responsibilities
Zoom Platform Engineering (Primary Focus)
- Architect, configure, and administer the full Zoom product suite: Meetings, Webinars, Events, Backstage, Rooms, Phone, and ISO workflows
- Own Zoom admin portal configuration including account hierarchy, security policies, feature enablement, and user provisioning
- Design and maintain standardized Zoom build templates, configuration playbooks, and deployment standards
- Manage Zoom Rooms deployments including hardware configuration, room profiles, and firmware management
- Configure and support Zoom integrations (SSO, calendar connectors, CRM/ticketing, API workflows)
- Stay current with Zoom platform releases, beta features, and roadmap changes — proactively evaluating their impact on production environments
Microsoft Teams & Webex Engineering (Secondary Focus)
- Configure and support Teams Live Events, Town Halls, and Meetings including admin policy management, Teams Rooms, and meeting configuration at scale
- Manage Webex Events, Webinars, and Meetings including Control Hub administration, site configuration, and hardware endpoint support
- Maintain working knowledge of platform-specific capabilities (e.g., Teams recording and compliance policies, Webex Slido integration, breakout and Q&A workflows) to support events end-to-end on each platform
- Serve as a competent escalation resource on Teams and Webex during live productions, with Zoom as the primary escalation anchor
Live Event Engineering & Escalation
- Serve as the primary Tier 2/3 escalation engineer during live productions across Zoom, Teams, and Webex
- Troubleshoot real-time audio/video, encoding, and signal routing issues with speed and precision
- Diagnose and resolve network performance issues: latency, jitter, packet loss, and QoS degradation
- Design and implement redundancy and failover protocols for high-visibility events
- Lead structured incident response and author post-event RCA documentation
Cross-Platform & Interoperability Support
- Support interoperability across Zoom, Teams, Webex, and SIP/H.323 endpoints — including native interop and third-party gateway configurations
- Configure RTMP workflows and video signal routing for hybrid and broadcast productions
- Advise on platform selection and configuration trade-offs based on event requirements and client environment
Optimization & Automation
- Implement feature updates and platform improvements
- Develop and maintain platform-specific configuration playbooks, runbooks, and technical SOPs across Zoom, Teams, and Webex
- Identify automation opportunities targeting a 30–40% reduction in manual setup
- Contribute to long-term scalability and platform architecture planning
Required Qualifications
- 4+ years of hands-on Zoom platform experience spanning Meetings, Webinars, Events, Rooms, and Admin
- Deep familiarity with the Zoom Admin Portal — account hierarchy, security settings, feature configuration, and reporting
- Proven experience engineering and supporting enterprise-scale live productions on Zoom
- Understanding of networking fundamentals (TCP/IP, DNS, QoS, firewalls, VLANs)
- Experience with SIP/H.323 interoperability and RTMP/video routing workflows
- Strong documentation and escalation management skills
Preferred Qualifications
- Zoom certifications (e.g., Zoom Certified Engineer or equivalent)
- Working knowledge of Microsoft Teams and/or Webex
- Experience with Zoom API and webhook integrations
- Familiarity with AV signal chains and broadcast production workflows
Core Competencies
- Calm under pressure — performs consistently during high-stakes, live productions
- Zoom-native systems thinker — understands the full platform ecosystem, not just individual features
- Detail-oriented problem solver — methodical in diagnosis, precise in execution
- Ownership mindset — takes end-to-end accountability for event outcomes
- Player/coach mentality — leads by doing and elevates the team around them
#LI-OE