Management Customer Support

Job Title: Management Customer Support Location: Kissimmee, FL Hire Mode: Contract Client: Florida Department of Transportation Hiring Company: OptiRemote Americas LLC Job Overview: OptiRemote Americas LLC is seeking a Management Customer Support professional to support the Florida Department of Transportation in Kissimmee, FL. This role involves overseeing IT support operations, managing customer service activities, and ensuring efficient troubleshooting and technical assistance. The ideal candidate will have strong leadership, technical expertise, and effective communication skills. Work Details: Interviews: May be conducted via Microsoft Teams or in person, at the hiring manager's discretion. Telecommuting: Onsite only-Monday through Friday during business hours. Flexible Work Hours: Between 7:00 AM and 7:00 PM (Monday-Friday). Primary Job Duties & Responsibilities: Supervision: Manage a team of IT support staff, providing guidance, motivation, training, and performance evaluations. Technical Support: Assist in troubleshooting computer systems, software, and hardware issues. Software Assistance: Provide routine maintenance and technical support for specialized software applications. Hardware Support: Support IT hardware devices such as network printers, smartphones, and other peripherals. Advanced Troubleshooting: Diagnose and resolve complex technical issues effectively. Service Desk Management: Handle and support Service Desk tickets, ensuring timely resolution. AV & Video Conferencing Support: Setup, manage, and troubleshoot audio-visual equipment and video conferencing tools. Job-Specific Knowledge, Skills, and Abilities : Advanced Knowledge of Microsoft Products: Operating systems, Office Suite, Outlook in a networked environment. IT Infrastructure Expertise: Understanding of software, hardware, and firmware for PC and network environments. Technical Support Skills: Installing, configuring, and troubleshooting software applications and operating systems. Advanced Troubleshooting: Ability to diagnose and resolve hardware and software issues. Project & Staff Management: Skills to plan, organize, manage, and track projects and IT staff performance. Effective Communication: Strong verbal and written communication skills. Policy Adherence: Ability to read, understand, and comply with departmental policies. Apply tot his job