Personal Insurance Client Service Representative

Marsh McLennan Agency is a leading provider of business insurance and employee health solutions. They are seeking a Client Service Representative to manage client inquiries, provide insurance recommendations, and maintain high levels of customer satisfaction. Responsibilities Receive phone calls and office visitors requesting changes to existing coverage and/or new policies. Determine acceptability and placement make recommendations, complete applications or endorsement requests and collect premium when applicable Review existing accounts to determine if an additional line of insurance or coverage of insurance should be recommended Maintain and develop underwriting knowledge as well as procedures for all carriers using internet sites Assist in meeting monthly pre-established goals Handle all clients with a high level of customer service to ensure excellent customer satisfaction and professionalism at every service contact Inform, educate, and make recommendations to clients about policy coverage, changes, exclusions and insurance coverage needs Perform other duties as requested, including exercising discretion and judgment prioritizing workload Skills Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding Basic knowledge of personal lines insurance coverage The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program Benefits Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities Health and welfare benefits Tuition assistance 401K savings and other retirement programs Employee assistance programs Company Overview Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan. It was founded in 2003, and is headquartered in White Plains, New York, USA, with a workforce of 10001+ employees. Its website is