[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Tactacam is a rapidly growing and market-leading outdoor products and technology company. As a Customer Service Representative, you'll provide exceptional support for a diverse range of products and services, leveraging your communication and troubleshooting skills to address customer inquiries. Responsibilities Deliver top-tier technical support Engage with customers via phone and other channels Diagnose and solve technical problems Ensure high customer satisfaction Collaborate with teams for issue resolution Maintain detailed records of customer interactions Adhere to company policies and procedures Efficiently manage a high volume of incoming calls Skills Strong technical aptitude Proficient in technical issue resolution Familiarity with customer service software High-speed internet (50 Mbps download, 10 Mbps upload) Excellent communication skills Ability to convey technical information clearly Remote troubleshooting experience Customer-focused with strong problem-solving skills Dedicated remote work environment Experience in remote work settings Shift flexibility, including weekends Benefits Medical Dental Vision coverage 401k plan PTO Disability Insurance Life Insurance Company Overview Tactacam sells hunting and outdoor cameras and accessories. It was founded in 2013, and is headquartered in Caledonia, Minnesota, USA, with a workforce of 201-500 employees. Its website is