[Remote] Fraud Specialist

Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is a national company focused on strengthening financial institutions through innovative solutions and exceptional customer service. They are seeking a Fraud Specialist to identify and reduce fraud, protecting cardholder accounts and minimizing financial risks for their clients. Responsibilities Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity Acquire a comprehensive understanding of fraud case management through our fraud detection system Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity Demonstrate professional and respectful interaction with internal and external customers Skills Demonstrated reliability and dependability in a metrics-driven environment Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude Must be passionate about contributing to an organization focused on continuously improving and reaching goals Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions Experience in banking, financial services, or fraud detection is helpful but not required Experience in using Microsoft Office Benefits Monthly incentive pay, with an annual employee bonus program. Pay differential for bilingual individuals. Health, dental, and vision insurance 401(k) retirement plan with company match Flexible spending and health savings accounts Life insurance and short- and long-term disability provided at no cost Time away from work – PTO, VTO, paid parental leave, and company holidays Educational assistance Professional Certification Bonus program Company Overview SHAZAM Inc. is a trusted leader in financial technology empowering community banks and credit unions with innovative payments solutions. It was founded in 1975, and is headquartered in Johnston, Iowa, USA, with a workforce of 501-1000 employees. Its website is