Remote - Genesys Cloud Architect $83/hr Srinivasa Kandi
Role: – Genesys Cloud Architect Bill Rate: $83/hour C2C Location: Remote Duration: 12+ months/ long-term Interview Criteria: Telephonic + Skype Direct Client Requirement Job Details Solution Design & Architecture: · Design, architect, and implement Genesys Cloud-based contact center solutions based on customer requirements and best practices. · Develop scalable, efficient, and reliable architectures that meet business needs. · Collaborate with clients to understand their contact center and business requirements. · Provide leadership on how to best integrate the Genesys Cloud with other systems (CRM, WFM, etc.). Deployment & Configuration: · Lead the deployment of Genesys Cloud solutions, ensuring a smooth transition from design to operational environment. · Configure the Genesys Cloud environment (omnichannel, routing, reporting, etc.) to meet customer-specific requirements. Technical Expertise & Support: · Serve as the technical expert on Genesys Cloud, providing guidance and support throughout the lifecycle. · Troubleshoot and resolve technical issues related to Genesys Cloud configurations and integrations. · Ensure that the system design adheres to performance, scalability, and security standards. Integration & Customization: Integrate Genesys Cloud with various third-party applications, CRM systems, and databases. Customize workflows, reporting, and routing as needed to meet client needs. Client Engagement & Consultation Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of our IT Recruiter from my team will contact you as soon as possible Srinivasa Reddy Kandi Client Delivery Manager Valiant Technologies LLC Equal Opportunity Employer: We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law Apply tot his job