Remote Hospital Insurance Collections Supervisor

Who We Are Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Remote Hospital Insurance Collections Supervisor to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk. Job Summary The Remote Hospital Insurance Collections Supervisor will lead the insurance collections team, ensuring effective revenue recovery and compliance with healthcare regulations. This role involves overseeing day-to-day operations, managing team performance, and developing strategies to enhance collection processes. Key Responsibilities Team Leadership: Supervise and mentor the insurance collections team, providing guidance, training, and performance evaluations. Foster a collaborative and motivated work environment. Collections Oversight: Manage the insurance collections process, ensuring timely follow-up on claims and effective resolution of denied or underpaid claims. Compliance Monitoring: Stay informed about changes in healthcare regulations, reimbursement policies, and payer guidelines. Ensure team compliance with these regulations. Performance Metrics: Monitor key performance indicators (KPIs) for the collections team & analyze performance data to identify trends and areas for improvement. Process Improvement: Evaluate existing collection processes and implement best practices to enhance efficiency and effectiveness. Conduct root cause analysis for aged accounts and develop action plans. Collaboration: Work closely with internal departments, including billing, coding, and compliance, to resolve complex issues and streamline operations. Payer Relationships: Build and maintain positive relationships with insurance payers. Participate in payer meetings to address and resolve outstanding issues. Reporting: Prepare regular reports on collection activities, performance metrics, and outstanding accounts. Present findings and recommendations to Hospital Insurance Collections Manager. Training & Development: Develop training materials and conduct training sessions for team members on best practices in insurance collections. Special Projects: Participate in special projects as assigned to improve revenue cycle processes and outcomes. Personal Attributes: Detail-oriented with exceptional organizational skills. Ability to work collaboratively and manage multiple priorities in a fast-paced environment. Strong initiative and motivation to drive continuous improvement. Qualifications And Experience Minimum of 2 years in a supervisory role within the hospital revenue cycle. Skills: Strong leadership abilities and excellent oral/written communication skills. Epic Experience: Preferred but not mandatory. Education/Certifications Billing or coding certification preferred. Associate’s Degree with 5 years of billing experience in an acute healthcare environment OR High School Diploma with 7 years of billing experience in an acute healthcare setting. Travel Requirements 0% Physical Requirements Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally. Why Join Us You can work alongside dynamic leaders and a passionate, mission-driven team. You’re able to enjoy a flexible, high-impact role with major opportunities for growth. You’ll receive a competitive salary, benefits, and career development pathways.