[Remote] Patient Service Representative - Billing (West Coast Hours)

Note: The job is a remote job and is open to candidates in USA. Midi Health is an expert healthcare provider specializing in the holistic treatment of menopause and perimenopause for women aged 40+. The Patient Service Representative - Billing is responsible for facilitating patient communication, handling billing inquiries, and ensuring a superior customer service experience during patients' healthcare journeys. Responsibilities • Serving as the primary contact for patients, ensuring effective communication. • Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments. • Assisting patients in understanding financial obligations and payment options. • Utilizing Zendesk to promptly and professionally resolve patient billing inquiries. • Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing. • Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes. • Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR). • Managing intake procedures, including healthcare and insurance forms, and collecting payments. • Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy. Skills • 2-5 years providing a best-in-class patient experience • 1-2 years of billing experience • 2 years of Zendesk experience • 2 years of Athena experience • 2 years of Google Workplace experience (required) • Prior remote work experience • Strong and professional verbal and written communication skills • Must have strong, reliable internet and a quiet, distraction-free workplace Benefits • Health, dental, and paid time off • 100% remote environment Company Overview • Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions. It was founded in 2021, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is Apply tot his job