Remote Process Improvement Investigator (SQL)

FinCrime Investigator - AML Investigations Full-time Compensation: USD 31 per hour Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. As a FinCrime Operations Investigator , you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise’s risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform. Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources. Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes. Evaluate and assess alerts generated by transaction monitoring systems and other detection tools. Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data. Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights. Prepare detailed and comprehensive investigation reports, documenting findings and recommendations. Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise. Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements. Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes. Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams. Liaise with financial institutions and law enforcement agencies as needed. Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection. Provide input on process improvements and backlog exercises. Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. Other: Perform additional tasks as assigned by your lead, including participating in meetings, training, and internal events. Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports. Additional languages are a plus. 2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes. Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions. Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. Proactive attitude with a willingness to learn and develop in the financial crime domain. Bachelor’s degree in Finance, Business Administration, Law, Criminal Justice, or a related field. Experience in financial services, compliance, or a related field, with a focus on Fin Crime investigations. Experience working in a global financial institution or fintech company. Knowledge of SQL or other data analysis tools. Compensation: The hourly pay for this position is 31 USD. It's a hybrid role, so you'll spend time with the team in the office. This isn't a fully remote position, and we don't have a relocation package for it. We cannot sponsor visas for this opportunity. Please submit your Resume + Cover Letter in English. We're people building money without borders — without judgement or prejudice, too. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wise employee feels respected, empowered to contribute toward our mission and able to progress in their careers. Apply tot his job