[Remote] Program Management Specialist - REMOTE

Note: The job is a remote job and is open to candidates in USA. UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. They are seeking a Program Management Specialist to support customer accounts by analyzing requests, resolving issues, preparing reports, and collaborating with operations to enhance service delivery. Responsibilities • Reviews rates, tracks shipments and orders and updates customer files and profiles. • Provides response tracking, track and trace services and notification of status information and events impacting clients. • Interfaces with customers during service failures to address concerns. • Conducts customer surveys to identify trends, process improvements, issues and satisfaction. • Optimizes individual customer orders (e.g., assist with facilitation through operations fulfillment, dispatch, inbound and outbound shipments, customs clearance, etc.). • Collaborates with operations to ensure pickup and delivery during proactive tracking activities. • Monitors invoicing and accounts receivable aging. • Conducts research and performance tracking; monitors client activity to support service level agreements and events impacting customers. Skills • Applies UPS policies and procedures to situations and operations • Understands features and business applications of UPS services, products and customer-facing technology offerings/solutions • Applies supply chain and logistics knowledge as it relates to manufacturing and distributing products • Generates standard and customized reports and information queries; accesses appropriate databases; interprets and clarifies data • Identifies customer problems; uses appropriate internal resources to resolve complex customer issues • Synthesizes, combines and integrates information and data to form conclusions and make sound decisions/recommendations • Experience using Microsoft Office products or equivalent software • Freight Forwarding, Distribution, Customs Brokerage and/or Transportation experience Company Overview • Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1907, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • UPS has a track record of offering H1B sponsorships, with 1 in 2024, 5 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job